TERMS AND CONDITIONS

Effective Date: August 8, 2026

Welcome to CloudADD.

These Terms and Conditions ("Terms", "Terms and Conditions") govern your access to and use of the CloudADD website, applications, software, products, services, digital solutions, and related resources provided by CloudADD Private Limited ("CloudADD", "we", "our", or "us").

CloudADD Private Limited is a company incorporated in India and develops cloud-based business solutions, including applications and solutions designed to operate with Salesforce and other technology platforms, together with automation, artificial intelligence, CRM, workflow, analytics, and digital transformation capabilities.

By accessing or using the CloudADD website or any CloudADD product or service, you agree to these Terms.

If you do not agree with these Terms, please do not use the applicable CloudADD website, product, application, or service.

Where you enter into a separate written agreement with CloudADD for a particular product or service, that agreement may contain additional or different terms. In the event of a conflict, the applicable written agreement will govern the relevant subject matter to the extent specified in that agreement.

1. ABOUT CLOUDADD

CloudADD Private Limited is a technology company developing cloud-based business solutions and applications.

CloudADD may provide or develop:

SaaS applications;

Salesforce-compatible applications and solutions;

CRM solutions;

business workflow and automation solutions;

artificial-intelligence-assisted functionality;

business analytics and reporting solutions;

digital transformation solutions;

integrations with third-party platforms;

website and digital resources; and

related technology services.

CloudADD may change, improve, expand, replace, or discontinue particular products, features, integrations, or services as the business develops.

2. DEFINITIONS

For purposes of these Terms:

"CloudADD", "we", "our", or "us" means CloudADD Private Limited.

"Website" means the CloudADD website and associated webpages, currently including cloudadd.io.

"Services" means CloudADD's software, applications, SaaS products, technology solutions, integrations, automation services, support, and related services.

"User", "you", or "your" means any person accessing or using the Website or Services.

"Customer" means an organization or individual that purchases, subscribes to, or otherwise enters into an arrangement with CloudADD to use a CloudADD Service.

"Customer Data" means information submitted to, stored in, transmitted through, or otherwise processed by a CloudADD Service by or on behalf of a Customer or its authorized users.

"Personal Data" or "Personal Information" means information relating to an identified or identifiable individual or other information treated as personal data under applicable law.

"Third-Party Service" means a product, platform, application, API, infrastructure, software, hosting service, communication service, AI service, CRM, analytics service, or other technology operated by an independent third party.

"Integration" means a technical connection or workflow between CloudADD and another system, platform, application, API, or service.

"AI Services" means artificial intelligence or machine-learning technologies provided by CloudADD or third-party providers and used in connection with CloudADD's Services or business operations.

3. ACCEPTANCE OF THESE TERMS

By accessing or using the Website or Services, you confirm that:

you have the legal capacity to enter into these Terms;

you will use the Website and Services lawfully;

information you provide to CloudADD is accurate to the extent reasonably required;

you will not knowingly misuse the Website or Services; and

you will comply with applicable laws and regulations.

If you are accessing the Services on behalf of a company, organization, or other legal entity, you represent that you have authority to bind that entity to these Terms.

4. WEBSITE USE

You may use the CloudADD Website for lawful purposes, including:

learning about CloudADD;

reviewing CloudADD products and solutions;

contacting CloudADD;

requesting demonstrations or information;

reading educational or technical content; and

evaluating whether CloudADD Services may be suitable for your organization.

You must not use the Website to:

violate applicable law;

attempt unauthorized access to CloudADD systems;

interfere with Website availability or operation;

introduce malicious software;

conduct unauthorized security testing;

scrape or collect information in a manner that violates applicable law or these Terms;

impersonate another person or organization;

transmit malicious or harmful material; or

otherwise interfere with the security or operation of CloudADD systems.

5. CLOUDADD SERVICES

CloudADD may provide Services through cloud-based infrastructure, software platforms, APIs, databases, CRM systems, automation systems, AI technologies, communication platforms, hosting providers, and other technology infrastructure.

The particular features available to a Customer may depend on:

the CloudADD product;

subscription or service plan;

configuration;

third-party platform requirements;

technical limitations;

integrations;

permissions;

applicable laws; and

other applicable contractual arrangements.

CloudADD may modify or improve its Services from time to time.

Where reasonably necessary, CloudADD may add, modify, remove, suspend, or replace particular functionality, provided that CloudADD will take reasonable steps required by applicable law or an applicable customer agreement.

6. CUSTOMER ACCOUNTS AND ACCESS

Where a CloudADD Service requires an account, the Customer is responsible for maintaining the confidentiality of its account credentials and for activities performed through its authorized accounts.

Customers should:

use strong authentication credentials;

restrict account access to authorized users;

avoid sharing passwords;

promptly remove access for users who no longer require it;

maintain appropriate internal access controls; and

notify CloudADD of suspected unauthorized access where reasonably necessary.

CloudADD may suspend or restrict access where reasonably necessary to protect the security of the Services, investigate suspected misuse, comply with law, or address a material violation of these Terms.

7. CUSTOMER DATA

Customers may submit or process information through CloudADD Services.

The Customer remains responsible for ensuring that it has appropriate rights, permissions, notices, consents, and lawful authority to collect and provide such information to CloudADD.

For example, if a Customer uploads information concerning its:

customers;

employees;

farmers;

suppliers;

distributors;

business contacts;

logistics partners; or

other individuals,

the Customer is responsible for ensuring that the collection and use of that information is lawful.

CloudADD will process Customer Data in accordance with the applicable customer agreement, these Terms, the CloudADD Privacy Policy, and any applicable Data Processing Agreement ("DPA").

Where CloudADD acts as a processor, service provider, or similar entity on behalf of a Customer, CloudADD will process Customer Data in accordance with the applicable contractual instructions and applicable law.

Where required, the parties may enter into a separate DPA containing additional requirements concerning personal-data processing, security, confidentiality, subprocessors, international transfers, data-subject requests, retention, and deletion.

8. CUSTOMER RESPONSIBILITIES REGARDING DATA

Customers must not intentionally submit information to CloudADD Services where doing so would violate applicable law or the rights of another person.

Unless expressly supported and agreed for the applicable Service, Customers should not use CloudADD Services to process:

passwords;

authentication codes;

private encryption keys;

payment-card security credentials;

highly sensitive personal information;

information subject to special regulatory restrictions; or

other confidential credentials or secrets.

Customers are responsible for determining whether a particular CloudADD Service is appropriate for the type of information they intend to process.

CloudADD may establish additional acceptable-use or security requirements for particular Services.

9. THIRD-PARTY SERVICES AND INTEGRATIONS

CloudADD may integrate with or use Third-Party Services as part of its Website, Services, business operations, or automated workflows.

These may include, depending on the particular Service and configuration:

email services;

Gmail or other Google services;

Google Gemini or other AI services;

Make or other workflow automation platforms;

Salesforce or other CRM platforms;

Slack or other communication platforms;

Hostinger or other hosting providers;

analytics platforms;

customer-support platforms;

business-intelligence services;

cloud infrastructure providers; and

other technology providers.

Third-Party Services may be necessary to provide certain functionality.

A Third-Party Service may have its own:

terms and conditions;

privacy policy;

security practices;

service limitations;

retention practices;

data-processing arrangements;

pricing;

API requirements; and

availability requirements.

Your use of a Third-Party Service may therefore also be subject to the terms and policies of that provider.

CloudADD does not control the independent operation of Third-Party Services and cannot guarantee their continued availability, functionality, pricing, APIs, security practices, or policies.

10. AUTOMATION AND INTEGRATIONS

CloudADD may use automated workflows to move information between authorized business systems.

For example, an automated workflow may involve:

Business email → automation platform → AI service → CRM → internal notification

A workflow may be used to:

organize information;

identify or create business leads;

summarize communications;

extract relevant information;

classify enquiries;

update CRM records;

route business enquiries;

generate internal notifications;

assist CloudADD personnel; or

automate repetitive business activities.

Where appropriate, CloudADD seeks to configure workflows so that only information reasonably necessary for the relevant business purpose is transferred between systems.

However, automated workflows depend on software configuration, APIs, third-party services, data supplied to the workflow, and other technical infrastructure.

Accordingly, CloudADD does not guarantee that every automated workflow will operate without:

interruption;

delay;

duplication;

inaccurate processing;

technical errors;

API failures; or

other technical problems.

CloudADD may modify, suspend, replace, or discontinue an Integration where reasonably necessary for technical, security, legal, operational, or business reasons.

11. EMAIL AND BUSINESS COMMUNICATION PROCESSING

CloudADD may use business email and communication systems as part of its operations.

Where an authorized automation is configured to process business emails, information contained in those emails may be processed for legitimate business purposes.

This may include:

sender and recipient information;

names;

email addresses;

company information;

subject lines;

message content;

enquiry details;

attachments; and

other information contained within the communication.

Such processing may be used to:

identify business enquiries;

summarize communications;

create or update CRM records;

route enquiries;

identify potential business opportunities;

generate internal notifications; or

coordinate business activities.

CloudADD seeks to limit automated email processing to information reasonably necessary for the intended purpose.

CloudADD does not intentionally request that customers or website visitors provide passwords, authentication codes, API keys, or other security credentials through ordinary business communications.

12. ARTIFICIAL INTELLIGENCE AND AI-ASSISTED PROCESSING

CloudADD may use artificial intelligence and machine-learning technologies in its Services or business operations.

AI functionality may be used for purposes including:

summarization;

classification;

information extraction;

analysis;

drafting;

business workflow assistance;

lead processing;

customer-support assistance;

recommendations;

automation; and

other business functions.

Where a CloudADD workflow uses a Third-Party AI Service, information may be transmitted to that provider to perform the relevant AI function.

CloudADD seeks to minimize the amount of Personal Data transferred to AI Services and to use information reasonably necessary for the intended function.

AI-generated information may contain errors, omissions, inaccuracies, or incomplete information.

Accordingly, Customers and Users should review and verify AI-generated information before relying on it for material:

legal;

financial;

employment;

operational;

safety;

regulatory; or

other consequential decisions.

CloudADD does not guarantee that AI-generated information will always be accurate, complete, current, or suitable for a particular purpose.

CloudADD does not intend to use AI-assisted processing to make decisions about individuals that produce legal or similarly significant effects solely through automated processing unless permitted by applicable law and appropriate safeguards are implemented.

13. SALESFORCE AND CRM PLATFORMS

CloudADD may develop applications and solutions that operate with, integrate with, or depend upon Salesforce or other CRM platforms.

Salesforce is an independent third-party platform provider and is not owned or controlled by CloudADD.

References to Salesforce are made solely to describe compatibility, integration, or the technology environment in which a CloudADD solution may operate.

Unless expressly stated in a separate written agreement, CloudADD does not represent that it is sponsored, endorsed, certified, authorized, or otherwise affiliated with Salesforce.

Salesforce trademarks, logos, product names, and intellectual property remain the property of Salesforce or their respective owners.

Customers using a CloudADD solution that depends on Salesforce are responsible for maintaining any required:

Salesforce account;

license;

subscription;

permissions;

configuration; and

other third-party requirements,

unless otherwise agreed in writing.

Changes made by Salesforce or another CRM provider, including changes to APIs, pricing, features, security requirements, licenses, or platform functionality, may affect CloudADD Services.

14. INTERNAL COMMUNICATION AND NOTIFICATIONS

CloudADD may use communication and collaboration platforms such as Slack or similar services.

These platforms may be used to provide:

internal alerts;

lead notifications;

workflow notifications;

customer-support coordination;

business communications; and

operational updates.

Information transmitted through such systems may include:

business contact information;

company information;

lead information;

enquiry summaries;

workflow status; and

other information reasonably necessary for the relevant business purpose.

CloudADD seeks to restrict access to internal communication systems to authorized users with a legitimate business need.

15. THIRD-PARTY PROVIDERS AND SUBPROCESSORS

CloudADD may engage Third-Party Service Providers to support its operations and Services.

Such providers may provide:

hosting;

infrastructure;

email;

CRM;

automation;

AI;

analytics;

communications;

customer support;

security;

monitoring;

storage; and

other technology services.

Where CloudADD processes Personal Data on behalf of a Customer, relevant providers may act as subprocessors where applicable.

CloudADD seeks to use appropriate contractual, organizational, and technical safeguards for relevant providers.

Where required by applicable law or contractual arrangements, CloudADD may provide information concerning relevant subprocessors.

A provider may also use its own subprocessors subject to its applicable contractual and privacy framework.

16. DATA PROTECTION AND PRIVACY

CloudADD's collection and use of Personal Data is described in the CloudADD Privacy Policy.

The Privacy Policy forms an important part of CloudADD's approach to privacy and explains:

information collected;

purposes of processing;

third-party providers;

automation and integrations;

AI-assisted processing;

international processing;

cookies;

data retention;

security;

privacy rights; and

other privacy practices.

The CloudADD Privacy Policy should be read together with these Terms.

Where CloudADD processes Customer Data on behalf of a Customer and applicable law requires a DPA or equivalent contractual arrangement, the parties may enter into such an agreement.

Where the DPA conflicts with these Terms specifically regarding the processing of Personal Data, the DPA will govern that specific processing matter to the extent required.

17. INTERNATIONAL DATA PROCESSING

CloudADD may use technology providers that operate or process information in countries other than the country where a User or Customer is located.

Accordingly, information may be processed internationally through:

cloud infrastructure;

hosting providers;

email services;

AI services;

CRM platforms;

automation platforms;

analytics services;

communication platforms; or

other technology providers.

Where applicable law requires safeguards for international data transfers, CloudADD will seek to use appropriate legally recognized mechanisms and safeguards.

Further information is provided in the CloudADD Privacy Policy and, where applicable, the relevant DPA.

18. SECURITY

CloudADD seeks to implement reasonable technical and organizational safeguards appropriate to the nature of its Services and the information processed.

Depending on the circumstances, these may include:

access controls;

authentication mechanisms;

role-based access;

credential management;

secure configurations;

monitoring;

security updates;

restricted access;

organizational controls; and

other reasonable security measures.

Customers are responsible for maintaining the security of their own accounts, credentials, connected third-party accounts, and authorized users.

Customers should not share passwords, API keys, access tokens, authentication secrets, or other security credentials with unauthorized persons or services.

CloudADD does not intentionally provide customer credentials or security secrets to AI services merely because an AI service participates in an authorized workflow.

However, no website, cloud platform, software application, electronic transmission, or integration can be guaranteed to be completely secure.

CloudADD will take actions required by applicable law if it becomes aware of a security incident involving Personal Data that triggers mandatory notification requirements.

19. DATA RETENTION AND DELETION

CloudADD retains information only for as long as reasonably necessary for the applicable business, contractual, legal, security, or operational purpose.

Retention periods may vary depending on:

the type of information;

the purpose of processing;

the applicable Service;

Customer requirements;

legal obligations;

contractual requirements;

security considerations; and

dispute-resolution requirements.

Where applicable, information may be deleted, anonymized, or securely disposed of when it is no longer reasonably required.

Specific Customer Data retention and deletion requirements may be established through a DPA or applicable customer agreement.

Because Third-Party Services may maintain their own backup, retention, and deletion systems, complete immediate deletion from every technical environment may not always be possible.

CloudADD will handle deletion requests in accordance with applicable law and applicable contractual requirements.

20. INTELLECTUAL PROPERTY

Unless otherwise stated in writing, CloudADD and its licensors retain all rights, title, and interest in:

CloudADD software;

applications;

source code;

designs;

interfaces;

documentation;

trademarks;

logos;

website content;

graphics;

databases;

workflows;

proprietary processes;

technology; and

other CloudADD intellectual property.

Nothing in these Terms transfers ownership of CloudADD intellectual property to a User or Customer.

Customers retain ownership of their Customer Data, subject to the rights necessary for CloudADD to provide the applicable Services.

Customers grant CloudADD the limited rights reasonably necessary to host, process, transmit, store, and otherwise handle Customer Data for the purpose of providing the applicable Services and fulfilling the applicable contractual relationship.

21. USER AND CUSTOMER CONTENT

You are responsible for content and information that you submit to the Website or Services.

You represent that you have the necessary rights or permissions to submit such information.

You must not submit content that:

infringes another person's intellectual-property rights;

violates applicable law;

contains malicious software;

unlawfully exposes another person's confidential information;

intentionally contains harmful or deceptive material; or

violates these Terms.

CloudADD does not claim ownership of Customer Data merely because Customer Data is processed through a CloudADD Service.

22. AVAILABILITY AND THIRD-PARTY DEPENDENCIES

CloudADD aims to provide reliable Services but does not guarantee that the Website or Services will always be:

available;

uninterrupted;

error-free;

compatible with every system;

free of technical problems; or

available at a particular performance level,

unless expressly guaranteed under a separate written agreement.

CloudADD Services may depend on Third-Party Services.

Examples include:

hosting providers;

cloud infrastructure;

Salesforce;

email services;

Make;

AI services;

Slack;

analytics platforms; and

other APIs or technology providers.

An outage, API change, service suspension, pricing change, security event, policy change, technical limitation, or discontinuation by a Third-Party Service may affect the operation of a CloudADD Service.

CloudADD will take commercially reasonable steps to address material issues within its control.

23. ACCEPTABLE USE

You must not use CloudADD Services to:

violate applicable law;

infringe intellectual-property rights;

attempt unauthorized access;

interfere with the security of the Services;

introduce malicious code;

conduct unauthorized penetration testing or security attacks;

abuse APIs or integrations;

circumvent authentication or access controls;

use the Services to distribute unlawful or harmful material;

process information in a manner prohibited by applicable law; or

use the Services in a manner that could reasonably harm CloudADD, its infrastructure, other customers, or third parties.

CloudADD may investigate suspected violations and take reasonable measures to protect the Services.

24. SUSPENSION AND TERMINATION

CloudADD may suspend or restrict access to a Service where reasonably necessary to:

protect security;

prevent abuse;

investigate suspected unauthorized activity;

comply with applicable law;

address a material breach of these Terms;

protect CloudADD or another party from significant harm; or

respond to a serious technical or security issue.

Where reasonably practicable, CloudADD may provide notice before suspension unless immediate action is necessary.

Termination of a Customer relationship may be governed by the applicable customer agreement or subscription terms.

Upon termination, Customer Data will be handled in accordance with the applicable agreement, DPA, CloudADD's retention procedures, and applicable law.

25. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the Website and Services are provided on an "as available" and "as reasonably provided" basis.

CloudADD does not guarantee that:

the Services will always be uninterrupted;

the Services will always be error-free;

AI-generated output will be accurate;

automated workflows will always operate correctly;

integrations will always remain available;

third-party APIs will remain unchanged;

third-party platforms will remain available; or

the Services will satisfy every particular business requirement.

Nothing in these Terms excludes a warranty, right, or protection that cannot lawfully be excluded or limited under applicable law.

26. AI AND AUTOMATION LIMITATIONS

Because CloudADD may use automated workflows and AI technologies, Users acknowledge that automated or AI-generated information may be:

incomplete;

inaccurate;

duplicated;

delayed;

incorrectly classified;

incorrectly summarized; or

otherwise affected by technical or data-quality limitations.

AI and automation should generally be treated as assistance rather than a substitute for appropriate human judgment, particularly for material or consequential decisions.

Customers remain responsible for determining whether human review is appropriate for their particular use case.

27. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, CloudADD will not be responsible for indirect, incidental, consequential, special, exemplary, or punitive losses arising from the use of the Website or Services, including losses resulting from:

loss of profits;

loss of business opportunities;

loss of anticipated savings;

loss of data;

business interruption;

third-party service interruption;

API changes;

AI-generated errors; or

integration failures,

except where such limitation is prohibited by applicable law.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

For paid Services, any additional liability limitations may be specified in the applicable customer agreement or subscription agreement.

28. INDEMNIFICATION

To the extent permitted by applicable law, a Customer or User may be responsible for claims, losses, damages, liabilities, or expenses arising from:

unlawful use of the Services;

violation of these Terms;

infringement of third-party rights;

unauthorized submission or use of Personal Data;

misuse of Customer Data;

unauthorized use of third-party systems; or

actions taken by the Customer or its authorized users that violate applicable law.

The specific indemnification obligations applicable to a paid Customer may be established in a separate customer agreement.

29. THIRD-PARTY WEBSITES

The CloudADD Website or Services may contain links to third-party websites, platforms, applications, or services.

CloudADD does not control those websites or services.

Your interaction with a third-party website may be governed by that third party's:

Terms;

Privacy Policy;

Cookie Policy;

licensing arrangements; and

other applicable policies.

CloudADD is not responsible for independent third-party websites or services.

30. PRIVACY POLICY AND COOKIE POLICY

Your use of the CloudADD Website is also subject to the CloudADD Privacy Policy and Cookie Policy.

The Privacy Policy explains how CloudADD collects, uses, processes, stores, transfers, protects, and discloses Personal Data.

The Cookie Policy explains the use of cookies and similar technologies.

These documents should be read together with these Terms.

31. CHANGES TO THESE TERMS

CloudADD may update these Terms from time to time as:

the business develops;

Services change;

new integrations are introduced;

AI capabilities change;

legal requirements change;

security requirements change; or

CloudADD introduces new products or services.

When material changes are made, CloudADD may publish the updated Terms on its Website and update the Effective Date.

Where applicable law requires additional notice or consent, CloudADD will take the appropriate steps.

Your continued use of the Website or applicable Services after an updated version becomes effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

32. GOVERNING LAW

These Terms will be governed by the laws applicable to CloudADD and the contractual relationship, subject to any mandatory laws that apply to the User or Customer.

For contracts with Customers, the applicable customer agreement may specify the governing law, jurisdiction, dispute-resolution mechanism, and other commercial terms.

Nothing in this section is intended to deprive a consumer or other protected individual of mandatory rights available under the laws of their jurisdiction.

33. SEVERABILITY

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

The invalid or unenforceable provision will be interpreted or modified to the minimum extent necessary to make it legally enforceable where permitted.

34. NO WAIVER

Failure by CloudADD to enforce any provision of these Terms does not constitute a waiver of CloudADD's right to enforce that provision later.

35. ENTIRE AGREEMENT

These Terms, together with the applicable Privacy Policy, Cookie Policy, DPA, subscription agreement, customer agreement, order form, or other written agreement applicable to a particular Service, constitute the applicable contractual framework between CloudADD and the relevant User or Customer concerning the relevant subject matter.

Where a separate written agreement contains specific terms that conflict with these Terms, the specific written agreement will govern the relevant matter.

36. CONTACT CLOUDADD

If you have questions about these Terms, CloudADD Services, integrations, privacy, or other legal matters, you may contact us.

CloudADD Private Limited

Website: https://www.cloudadd.io

Email: info@cloudadd.io

© 2026 CloudADD Private Limited. All rights reserved.